Email support
Support is handled by email so that everything about your order stays in a single thread you can refer back to. Write to [email protected].
We reply on business days, Monday to Friday, and aim to respond within one business day. Refund requests are processed as soon as they arrive and do not wait on a reply.
What to include
| Your question is about | Please include |
|---|---|
| Access or login | The email address used at checkout, and what you saw instead of what you expected |
| An order or receipt | The checkout email address and the approximate purchase date |
| A refund | The same details — see the Refund Policy |
| Privacy or your data | See Data Rights for the request process |
| Reporting an advertisement | A link or screenshot — see FTC Compliance |
Billing enquiries
Explodely is the authorised retailer and Merchant of Record and is what appears on your billing statement. You can raise billing questions with us at the address above, or with Explodely directly. Either route works; contacting us first is usually faster.
Two questions we are asked constantly
“Will ADAM find money for me?” There is no way for us to know, and we do not promise it. ADAM makes a search organised and thorough. Whether anything exists to find depends on your own history and on the records that happen to exist. Many searches return nothing.
“Are you a government agency?” No. ADAM is an independent, privately owned software product with no affiliation to any government body. The registers it guides you through are free for anyone to search directly.
Security note
We will never email you asking for your online banking password, your card PIN or a full government identification number. No part of ADAM requires them. If you receive a message claiming to be from ADAM that asks for any of those, do not reply — forward it to [email protected].